Refund policy
We want every customer (or as we call you, Neighbor) to be entirely thrilled with their Beekman 1802 purchase. But if you’re not thrilled, we are happy to accept returns from purchases made at Beekman1802.com or from the Beekman 1802 Kindness Shop in Sharon Springs, NY.
Beekman 1802 accepts returns of items purchased directly from beekman1802.com within 30 days of the delivery date. To start the return process for your Beekman 1802 order, please visit the Contact Us Page and complete the Contact Form at the bottom of the page. Be sure to select the "Return Request" subject and include the Order number, items you're returning and the reason for return. Be sure to use the email address associated with your order. Once submitted, your Return Request will be sent for review.
Return shipping costs are a $8 flat rate and will be deducted from your final refund. Advent Calendars incur an $8 shipping cost. Beekman 1802 does not pay for return shipping.
Upon receipt of your return to Beekman 1802, refunds will be processed within 3 business days. Once processed, refunds will be reflected in the account used to place the original order within 10 business days.
If you return your item without completing the return questionnaire, you may incur an extended time table to process the refund.
- Currently, we do not offer exchanges. - Refunds will reflect the purchase price and applicable sales tax of the item returned minus the flat shipping charge.
- Original shipping charges are non-refundable.
- Beekman 1802 will not accept returns on partial gift sets. Only full gift sets can be returned for a refund.
- Beekman 1802 is not responsible for lost or misplaced returns from the carrier. If you’re concerned an item was lost in transit, please reach out to Neighbor Services with your tracking number.
- Beekman 1802 is not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.
- Other terms and conditions may apply.