FAQ

We offer a flat $5 shipping charge for items being shipped within the continental USA. For orders outside of the continental USA or other countries, different shipping rates apply.

We sure do. You can place your order right on our website or give us a call at 888.801.1802 option 1 to place your order. Shipping rates to APOs are shipped via USPS priority.

At this time, we do not ship to Canada. If there is not a retailer partner near your home, be sure to request Beekman 1802 at your favorite gift shop, boutique or spa. You can also find many Beekman Beauty items on The Shopping Channel in Canada too. https://www.theshoppingchannel.com/

We want every customer (or as we call you, our Neighbor) to be entirely thrilled with their Beekman 1802 purchase. We stand behind our goods and services and want Neighbors to be satisfied with them. We will always do our best to take care of our Neighbors – to deal with them fairly and reasonably and we hope that they will be fair and reasonable with us as well. If you are in anyway dissatisfied, please contact our customer service team at customerservice@beekman1802.com, or call us at 1-888-801-1802. We accept returns for 30 days from date of delivery. We and our artisans care deeply about ensuring that our products are in perfect condition. If you find flaws in our products and request a refund, we ask that you either return the product and/or send us a clear photo so we know what happened and can prevent it from happening again. Unless defective, beauty products, food items and bedding cannot be returned once opened.

Thank you for reaching out to us. Sometimes at the end of the day, the mail carriers will mark the packages they did not have the time to deliver as delivered. They are typically delivered within the next 1-2 business days. Please let us know once it arrives.

B.1802 accepts all major credit cards, PayPal, AmazonPay, ApplePay and Beekman 1802 e-gift cards on our website. Over the telephone, we can accept all major credit cards and Beekman 1802 E-Gift Cards.

If you are placing an order on our website and your card is declined, please double check to make sure all of the information is entered accurately. If the trouble persists, give us a call at 888.801.1802 option 1. We’re open Monday through Friday from 9am-5pm EST.

Once your order is completed on Beekman1802.com, we will email you an order confirmation to the email address provided during the ordering process. The order confirmation may end up in your junk or spam folders. Don’t see your order confirmation email, email our Neighbor Services Team at customerservice@beekman1802.com. We will be happy to look the order up. Once our warehouse ships your package, in two to three business says, we will send you a shipment confirmation with a tracking number.

The reminder email is automatically generated if an item remains in the shopping cart. If you placed an order and received the email after your order was complete, this is because the browser you were using did not recognize the order being processed. You can ignore these emails. Feel free to email us at customerservice@beekman1802.com to verify your order was processed okay.

1. When you place an order for a gift use the "Add to Cart" button. 2. Be sure to add your gift note to the order while in the initial shopping cart section. 3. At checkout, add the recipient's information in the shipping address location and then during billing add your information. 4. If the billing address isn't perfect, it's OK. The recipient will not receive a bill. 5. Complete purchase and then have an amazing day!

100% of our Beauty products are made in the USA. A lot of our artisan pieces are made within 100 miles from Sharon Springs.

The Beekman 1802 mailing address is: Beekman 1802 PO Box 325 Sharon Springs NY 13459

The Mercantile is located at 187 Main Street in Sharon Springs, NY 13459. We are open daily from 10-6 (except Christmas, Thanksgiving & New Years.)

The farm is open occasionally for tours. Please sign up for our email newsletter for announcements on future tours. Because Beekman 1802 Farm is a private residence and working farm, we must restrict access to Farm Tour dates only.

CONTACT US


Was your question not answered here? Feel free to reach out to our Neighbor Services team.